One of the biggest problems with customer service is that it’s often difficult to track and manage customer interactions. This is especially true when those interactions happen through email, which can quickly become overwhelming if not properly managed.
That’s where an email help desk software — also referred to as an ‘email ticketing system’ — comes into play. Help desk software is designed to make it easier to manage customer interactions by providing a central location for all customer communication, including emails, support tickets, chat transcripts, and more.
But with so many email help desk systems available, it can be difficult to decide which system is right for you. In this guide, we’ll review the top 10 email help desk software platforms in 2022, ranked based on features, price, ease of use, and many other factors, so you can make an informed decision. Let’s get started!<… Read More