Sourced from: https://blog.mailrelay.com/en/2021/09/02/ways-to-collect-customer-feedback-without-hurting-their-sentiments
Happy customers are the cornerstone of any business. By hearing them and satisfying their needs on time, you can please and keep them loyal to the brand. In order to survive in this competitive world, selling is not enough. You need to hear customers and their thoughts about your products and service. Instead of guesswork, you can directly ask them about your products or services. From the user-friendly experience to the shipping options to product quality, your customers can give you an honest opinion about your company.
Today, brands are investing more in delivering the perfect customer experience, and why not after all, “the customer is king” in today’s customer-centric economy. Hence, collecting customer feedback is more critical than ever.
According to Deloitte’s recent survey, around 88% of companies now investing in customer experience, and there are major three reasons
To improve sales
To improve customer retention
To improve customer satis… Read More
